ACE Logo
Support

Frequently Asked Questions

Operational transparency helps you plan and avoid avoidable delays. Expand the categories below.

Verification & Quality
How are preceptors verified?
Credential checks, activity recency review, and manual approval before onboarding.
Do you audit ongoing performance?
We monitor feedback trends and intervene if expectations or professionalism standards slip.
Scheduling & Changes
Can I change my date range after booking?
Yes, with preceptor confirmation. Earlier notice improves success of adjustments.
How far in advance should I reserve premium rotations?
Typically 6–10 weeks prior—teaching-hospital affiliated openings fill quickly.
International Support
Do you support international students?
Yes—visa compliance and immunization formatting guidance provided where applicable.
Can you help with visa letters?
We can provide enrollment/participation letters once placement is confirmed.
Documentation
What documents are required?
At minimum: CV, immunizations, ID. Some sites add background check, drug screen, or HIPAA modules.
Billing & Payment
What payment methods do you accept?
Major credit/debit cards. Institutional invoicing available for partners.
Are there hidden fees?
No. Pricing is transparent; optional add-ons (e.g., advanced housing support) are clearly labeled.
Still unclear? Reach out directly.